Frequently Asked Questions


No, we are an online retailer only.

We currently only accept bags from Balenciaga, Bottega Veneta, Céline, Chanel, Chloé, Christian Dior, Fendi, Givenchy, Gucci, Hermès, Louis Vuitton, Prada, Saint Laurent, and Valentino.

No, we don’t offer pick ups or drop offs (but on the plus side, shipping is always free).

Every bag we sell undergoes a rigorous authenticity check by our in-house authenticators. We take authenticity seriously, which is why we offer a lifetime money-back guarantee on every item sold. Read more here.

No, our prices are fixed. Each item is carefully and fairly priced.

Tax is added at checkout and calculated based on your country or province.


Yes! International orders are shipped via UPS.

Shipping is free for orders to Canada and the USA. Shipping costs for international orders will be calculated at checkout.

All POSHBAG BOUTIQUE orders are packaged and shipped from Ontario, Canada.

We strive to deliver your bag to you as quickly as possible. Once you place an order, it will be processed within 1-2 business days and typically shipped on the following business day.

Orders shipped to Canada and the USA typically arrive within 1-5 business days after being posted. International orders, on the other hand, almost always vary in terms of delivery time.

Yes, every order includes tracked shipping. Once your order has been shipped, you will receive a shipping confirmation email, along with a tracking number, sent to the email address you provided.

To access your order details, simply log in using the same email and password you used during the checkout process. However, it's important to note that if you checked out as a guest, logging in will not grant you access to view your order details.

If you would like to change or cancel an order, email us at as soon as possible. We will do our very best to accommodate your request. However, once an order has shipped, we are unable to change or cancel it.

Don't worry, all orders are insured.

No, not for orders shipped within Canada. However, American and international customers are responsible for any import duties and taxes that are applicable to their country. On the shipping label, we indicate that the item is used, and declare the purchase cost minus the cost of shipping.

Yes, all orders require a signature upon delivery. If you won't be available at the time of delivery, we suggest choosing the option "deliver to post office" as your preferred delivery method on the Canada Post website.


If you are less than thrilled with your purchase, we are happy to accept returns on regular-priced Canadian orders. However, orders purchased with a discount code cannot be returned, and we cannot process returns for international orders.


To get a quote for your bag, simply click the "Sell" button located at the top of any page. If you decide to accept the quote, we'll provide you with a pre-paid shipping label for you to send your bag to us.

We offer three options for your bag: selling, consigning, or trading. The payout varies for each option, so the amount of money you receive depends on the option you choose.

  • Selling your bag gives you 50% to 70% of the final sale.
  • Consigning your bag gives you 65% to 75% of the final sale.
  • Trading your bag gives you 70% to 80% of the final sale.

Each option has its own advantages and disadvantages. Consignment, for example, may offer a higher payout, but we cannot guarantee the sale of your consigned bag. There may be instances where we need to return your bag to you after a certain period, resulting in no payout. On the other hand, selling your bag provides a smaller but immediate payout.

If you opt for the buyout option, you will receive immediate payment once we confirm the authenticity and condition of your bag upon receiving it. In the case of consignment, you will be paid when your bag sells (we just ask for a minimum 90-day commitment). If you choose the trade option, you will receive a credit (with no expiration date) once we receive and verify the authenticity and condition of your bag.


To initiate layaway for an item, simply enter "LAYAWAY" in the discount code bar during checkout. You will be prompted to pay a deposit of 30% of the total order amount, including any applicable tax. Afterward, you will have 60 days to settle the remaining balance.

Once you have placed an item on layaway, we will send you an online invoice via email. You have the flexibility to make payments of any amount at your convenience.

Once you have fully paid off your layaway plan, we will promptly ship your item to you.

No, only one item can be placed on a layaway plan at a time.

If you decide to cancel your layaway, simply email us, and we will assist you with the cancellation process. For cancellations requested within 30 days of the order date, we will refund the complete balance paid towards the layaway, deducting a cancellation fee of 10% from the total order amount. Cancellations requested after 30 days from the order date will result in the forfeiture of all deposits and payments made towards the layaway order.