Customer Service - FAQ
Do you have a store I can visit?
No, we are an online retailer only.
Can I pick up/drop off a bag I want to buy/sell?
We don’t offer pick ups or drop offs, but on the plus side, shipping is always free!
What is your authentication process?
We have an in-house team of experienced authenticators who authenticate every bag that comes through our doors. We take authenticity seriously, which is why we offer a lifetime money-back authenticity guarantee on every bag sold. See Authenticity.
Do you negotiate prices?
Our prices are fixed. Each item is carefully and fairly priced.
Do prices include tax?
Tax is added at checkout and calculated based on your country or province.
How can I be notified when a certain item becomes available?
If you’re on the hunt for a specific item, visit our Alert page and enter the details of the item you are looking for. You will receive an email when that item becomes available.
How do I log in to check the status of my order?
To view your order details, log in using the email and password you used to check out. Please note that if you check out as a guest you will not be able to log in to see your order details.
How can I update my order?
If you would like to change or cancel an order, email us at email@example.com as soon as possible and we will do our very best to accommodate your request. Once an order has shipped, we are unable to change or cancel it.
What is the cost of shipping?
Shipping is free for orders within Canada and the US. Shipping costs for international orders will be calculated at checkout.
Where does my order ship from?
All Poshbag Boutique orders are packaged and shipped from Ontario, Canada.
When will my order ship?
We want to get your bag to you as quickly as possible. Processing takes 1 to 2 business days after your order is placed and you will receive a shipping notification email with a tracking number as soon as your package ships.
How long does shipping take?
Orders within Canada and the US normally arrive within 1-5 business days of postage. Orders within Canada are shipped with Canada Post and orders to the US are shipped with UPS. International orders are shipped via UPS and shipping times may vary.
All orders include tracked shipping. When your order has been shipped, you will receive a shipping confirmation and tracking number to the email address you provided.
Is a signature required upon delivery?
While all orders normally require a signature-on-delivery, postal carriers have temporarily suspended this option in response to the COVID-19 pandemic. As a result, orders shipped during this time will not require a signature. See our Shipping Updates and Options for more details.
Is my order insured?
No need to worry, all orders are insured.
Will my items be charged duty?
Orders shipped within Canada will not be charged duty. US and international customers are responsible for any import duties and taxes that are applicable to their country. On the shipping label, we indicate that the item is used and declare the purchase cost minus the cost of shipping.
Do you ship internationally?
Yes! International orders are shipped via UPS.
What is your return policy?
If you are less than thrilled with your purchase, we are happy to accept returns on Canadian orders. All returns must be processed within 2 business days of receiving the order and with the return tag attached. We will provide a pre-paid return shipping label.
Items must be returned with all original tags, packaging and other applicable accessories, such as dust bags or straps, that were received with the order. Please ensure that the item is well packaged and protected. Items that are not returned in the same condition as purchased may be subject to additional fees. Once received, you will be refunded in full to your original form of payment with the shipping fees both ways deducted from the final return ($30).
Unfortunately we are unable to process returns on US and international orders.
Layaway orders: Layaway orders are eligible for exchange and store credit only. A return fee of 10% of the order total will be deducted from the final return. Send us an email within 2 business days of delivery and we will send you a pre-paid shipping label to send the bag back to us. See Layaway for full terms and conditions.
How do I sell my bag?
Get a quote for your bag here. If you accept the quote, we will send you a pre-paid shipping label to ship your bag to us.
What is your fee to sell?
With us, you have the option to sell, consign or trade your bag, each giving you a different percentage of the sale. Your percentage of the sale profits is determined by the selling option you choose and the price of your bag on our site. Please note that all three selling options may not be available for every quote.
|Buy Out||50% to 70%|
|Consign||65% to 75%|
|Trade||70% to 80%|
What designer brands do you accept?
We currently only accept bags from Balenciaga, Bottega Veneta, Céline, Chanel, Chloé, Christian Dior, Fendi, Givenchy, Gucci, Hermès, Louis Vuitton, Prada, Saint Laurent, and Valentino.
May I request that the quote value for my bag be re-evaluated?
We quote each bag carefully and fairly. For this reason, we generally do not adjust our quote values. However, if you have additional details to provide that may affect the quote value of your bag, let us know and we will review the quote.
When do I get paid?
If you choose the buy out option, you will be paid immediately after we confirm the authenticity and condition of your bag after receiving it. If you consign your bag, you will be paid when your bag sells (we ask for a minimum 90 day commitment). If you choose the trade option, you will receive a site credit to Poshbag Boutique (no expiry) after we receive your bag and confirm its authenticity and condition.
What is your layaway plan?
With layaway you can buy the bag of your dreams … in time. We offer a no-interest, no-fees layaway plan.
To put an item on layaway, enter LAYAWAY in the discount code bar at checkout. You will be prompted to pay a deposit of 30% of the order total (including any applicable tax) and you then have 60 days to pay the remaining balance.
How do I make payments towards layaway?
After you put an item on layaway, we will email you an online invoice. Payments can be made in any amount, whenever you choose.
When do I receive my layaway order?
Once your layaway is paid in full, we ship you your bag!
Can I put multiple items on layaway?
We only allow one item on layaway at a time per customer.
Can I cancel my layaway?
If you change your mind and would like to cancel your layaway, email us and we will process the cancellation. Cancellations initiated within 30 days of the order date will be refunded the balance that has been paid towards layaway less a cancellation fee of 10% of the order total. Cancellations initiated after 30 days from the order date will forfeit all deposits and payments made towards the layaway order.